2024 State of Omnichannel Fraud Report

Trends and insights for enabling trusted commerce in South Africa.

In South Africa, as elsewhere, the surge in post-pandemic digital transactions escalated the scale and complexity of identity-based fraud. With cybercriminals increasingly adept at harvesting stolen identity information.

Our 2024 State of Omnichannel Fraud Report zeroes in on these challenges, offering targeted insights and trends that underpin smarter, more robust fraud prevention strategies.

Key South Africa-specific fraud trends highlighted:

Identity takeover fueled fraud risk:
- 69% of South African consumers reported being targeted with online, email, phone call or text messaging fraud attempts from Sept. to Dec. 2023
The highest rate of suspected Digital Fraud:
- In South Africa, the telecommunications sector experienced the highest rate of suspected Digital Fraud at 15.5%
Targeted and fell victim:
- 56% of SA consumers were targeted but didn’t fall victim while 13% of those targeted did

Equip your organisation with the knowledge to effectively navigate the evolving fraud landscape.

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2024 State of Omnichannel Fraud Report

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